SHIPPING & RETURNS
SHIPPING POLICY
Thank you for choosing Groove and Gilt for your furniture needs. We're committed to ensuring that your shopping experience with us is seamless and convenient. Below, you'll find our comprehensive shipping policy outlining the details for shipping large items and small items:
Large Item Shipping:
Delivery Method: Large items, such as sofas, dining tables, and wardrobes, will be shipped via our trusted freight carriers.
Shipping Costs: Shipping costs for large items will vary depending on the size, weight, and delivery location. You can view the shipping charges during the checkout process before finalizing your purchase.
Delivery Timeframe: Once your order is processed, you can expect delivery within [insert timeframe here] business days. Please note that delivery times may vary based on your location and product availability.
White Glove Delivery: For select large items, we offer white glove delivery service, which includes delivery to your room of choice, assembly, and removal of packaging materials. Additional charges may apply for white glove delivery.
Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
Small Item Shipping:
Delivery Method: Small items, such as decor accessories, lighting fixtures, and small furniture pieces, will be shipped via standard parcel delivery services.
Shipping Costs: Standard shipping rates will apply to small items. You can view the shipping charges during the checkout process before finalizing your purchase.
Delivery Timeframe: Small item orders typically ship within [insert timeframe here] business days. Delivery times may vary depending on your location and product availability.
Tracking: Once your small item order has been shipped, you will receive a tracking number via email to track the progress of your delivery.
Shipping Restrictions:
We currently offer shipping within [insert geographical areas/countries here]. Unfortunately, we do not offer international shipping at this time.
Some remote or inaccessible areas may have limited shipping options or incur additional surcharges. If you reside in such an area, please contact our customer care team for assistance before placing your order.
Please Note:
Our shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.
If you have any special delivery requests or instructions, please contact our customer care team, and we will do our best to accommodate your needs.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer care team. Thank you for choosing Groove and Gilt—we appreciate your business!
RETURN & EXCHANGE POLICY
At Groove and Gilt, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines for returns and exchanges:
Returns:
- Eligibility: You may return eligible items within [insert number of days] days of receiving your order.
- Condition: Returned items must be in their original condition, unused, and in their original packaging. Any items that show signs of wear, damage, or alteration may not be eligible for a refund.
- Return Process: To initiate a return, please contact our customer care team to request a return authorization (RA) number. Once you receive your RA number, securely package the item(s) and ship them back to us using a trackable shipping method.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Groove and Gilt will provide a prepaid return label.
- Refund: Upon receiving and inspecting the returned item(s), we will issue a refund to the original form of payment within [insert number of days] business days. Please note that shipping costs are non-refundable.
Exchanges:
- Eligibility: You may exchange eligible items within [insert number of days] days of receiving your order, subject to product availability.
- Condition: Exchanged items must be in their original condition, unused, and in their original packaging. We reserve the right to refuse exchanges for items that do not meet these criteria.
- Exchange Process: To initiate an exchange, please contact our customer care team to request an exchange authorization (EA) number. Once you receive your EA number, securely package the item(s) and ship them back to us using a trackable shipping method. Please include a note with your EA number and the desired exchange item.
- Exchange Shipping Costs: Customers are responsible for exchange shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Groove and Gilt will provide a prepaid return label.
- Exchange Fulfillment: Once we receive and inspect the returned item(s), we will process the exchange and ship out the replacement item(s) promptly. If the requested exchange item is unavailable, we will issue a refund for the returned item(s).
Exceptions:
- Custom or personalized items are final sale and not eligible for returns or exchanges unless they are damaged or defective.
- Clearance or sale items may be eligible for returns or exchanges under certain conditions. Please contact our customer care team for more information.
If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer care team. Thank you for choosing Groove and Gilt—we appreciate your business!